FAQ

Growing Season Pick-up Times:
Thursdays, 3:30 – 7:00 PM
Please bring a bag, basket, or box to carry produce home. At 7 PM sharp, any items not picked up are collected and donated to Riverdale Senior Services, which provides low-cost or free meals, and on occasion fresh produce, to neighborhood seniors and homebound or low-income frail people.

Winter Season Pick-up Times: 
Monthly Saturdays, 11am-12:30pm. Please bring your own bags. 

We do not have a way to store food beyond the delivery hours. You will receive a phone number to contact the site coordinator in case you are running late, but please be aware that your food will be left unattended after the site workers leave, and the CSA will not be responsible for food that is not picked up during the scheduled hours. Orders that are not picked up will be donated to the Riverdale Neighborhood House Friendly Fridge.

Pick-Up Address: Riverdale Neighborhood House, 5521 Mosholu Avenue, Riverdale, NY

What if I go on vacation?
Growing Season policy: The farm makes up to 3 vacation days available to our CSA members. If claimed, you will receive credit for the cost of the week’s distribution and use it toward items listed in their online store or save it and use it toward next year’s share. Vacation days must be claimed at least 4 days in advance. To make these kinds of changes, you can use the Orders page on your GrownBy account. Here are a video and article highlighting that feature: Pickups, Orders, and Invoices. If you need more help, you can get it by going to the GrownBy page, clicking on your account icon in the upper right hand corner, clicking on “Help,” clicking on “I’m having trouble with GrownBy,” and then describing what you are trying to arrange.
For any additional weeks, please contact your site coordinator to let them know that a) you’re giving your week’s share to a friend who will pick it up, or b) you would like the food donated.

Core Committee:      
Help lead and chart the future direction of the Riverdale CSA by participating as a member of the Core Committee. The Core Committee handles communications and facilitates all the on-site tasks of the CSA such as managing pick-up and organizing work shifts. The Core Committee also serves as a way for members to give feedback and shape the nature of our particular Hawthorne Valley and Pleasant Valley Farm CSA relationship. Joining and participating in this group also fulfills the work shift requirement.

Can I split a share? 
Growing Season policy: We offer both full and partial shares. You can also split a share with a friend at pick-up, or on alternate weeks. Contact us if you would like help finding another potential member looking to split a share or a partial share.

Does the CSA/Hawthorne Valley Farm/Pleasant Valley Farm accept the Supplemental Nutritional Assistance Program (SNAP)/Electronic Benefits Transfer (EBT)?
Hawthorne Valley Farm and Pleasant Valley Farm both accept SNAP/EBT. In addition, we and all the farms believe that fresh, sustainably grown food is a vital part of creating healthy people, healthy communities, and ultimately a healthy society. If you wish to use SNAP/EBT or explore alternative options if the cost of the CSA is a barrier, for the Growing Season, please contact Hawthorne Valley Farm at farmadmin@hawthornevalleyfarm.org; for the Winter Season, please contact Pleasant Valley Farm at farm.pvf@gmail.com.

More info:
For more info about Riverdale CSA, please email us at riverdalecsa@gmail.com, use our contact form, or visit us on Facebook.